Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) and restocking fees will apply up to 20% :
-Any item not in its original condition, damaged or missing parts for reasons not due to our error
-Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 1toptools@gmail.com
Sale/Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 1toptools@gmail.com and send your item to:
Hilltop Tools, LLC.
30702 State Highway 249
Tomball, Texas 77375
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, mail your package to:
Hilltop Tool, LLC.
30702 State Highway 249
Tomball Texas US 77375
(281) 351-2211
Customer will be responsible for paying shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
